Terms & Conditions

Welcome to www.pierrestationery.com. By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please leave this website.

Please note that these Terms and Conditions apply to this online store only and do not apply to purchases made at our physical outlet.

The www.pierrestationery.com website is provided solely for your personal use. You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” and “Pierre Stationery” are to Pierre Scerri, Vat registration number: MT10921524, Registered Address: Block 7, Flat 3, Triq il-Ġnien, Santa Lucia, Malta

ONLINE SHOPPING

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. Information pertaining to sizes and dimensions are also approximate and given as indications only. Accuracy of colour you see will depend on your monitor and computer equipment. We are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

We will not be liable if, for any reason, the Pierre Stationery website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Pierre Stationery website.

ORDER PROCESS

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

The product you ordered is out of stock;
Our inability to obtain authorisation for your payment;
We have identified a pricing or product description error;
There is a system or procurement failure; and
Failed customer validation checks.

When you place an order on our website we shall email you an acknowledgement detailing the product/s you have ordered. This email is not an order confirmation or order acceptance from PIERRE STATIONERY.

Acceptance of your order and the completion of the contract between you and PIERRE STATIONERY will take place when your order is dispatched.

DELIVERY

All parcels will be delivered by carrier and will require a signature on delivery.

Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery within any estimated time frame.

We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. PIERRE STATIONERY shall be under no liability for any delay or failure to deliver the products within estimated timescales.

If an order or part of it is returned to PIERRE STATIONERY the customer is responsible for cost of res-sending the item/s and for fees charged to PIERRE STATIONERY for return delivery.

PIERRE STATIONERY  offers free delivery to customers in Malta within 3 working days of order (this excludes Saturdays, Sundays and public/national holidays). A minimum spend on value of goods is required to qualify for free delivery. The minimum spend amount is at the discretion of PIERRE STATIONERY and can be revised at any time. The minimum spend for Malta is currently €45 with the exception of Marsa, Ħamrun, Msida, Santa Venera,Tal-Pietà which is €30 and for Gozo is €75. These supersede any previous amounts that may have been advertised at an earlier time.

Should a delivery attempt to a Malta or Gozo address by PIERRE STATIONERY prove unsuccessful due to there being nobody at the address we will arrange for a re-delivery if the customer wishes. This will be done at a charge of €10 paid by credit card in advance. Alternatively, the customer may opt to collect the item/s from the our shop in Hamrun.

It is the customer’s responsibility to provide us with the correct and complete shipping/delivery address when placing the order. If this is wrong and the order is returned to us the customer is responsible for the ‘return to sender’ charges as well as the cost to re-send the item/s.

RETURNS POLICY

The following Returns Policy applies to this online store only and does not apply to purchases made at our physical outlets.

We take great pride in customer care reputation. It is important to us that you are completely satisfied with your purchase. If for any reason you are not completely happy with your order, we will gladly issue a refund for the value of the merchandise that you wish to return. Returns will be accepted within 14 days of purchase. Items returned must be in their original condition with tags and packaging intact (where applicable)

Refund will be made using the same method as customer’s payment method and once the merchandise has been received.

Original delivery fees are not refundable.

In the case of returns for damaged goods, PIERRE STATIONERY may, upon review of the case in question, agree to cover the costs incurred by customer for delivering the item/s back to us. In this case, the standard shipping option must be used or

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally, any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

Gift Vouchers are strictly non-refundable.

If item/s returned have been purchased with a gift voucher the client will receive a credit note for the value of the original voucher. If the item/s were of a higher value than that of the gift voucher and customer paid a further amount to make up the difference, that amount only will be due as a refund by whichever method that amount was paid (excluding original delivery costs).

All costs related to returning item/s back to PIERRE STATIONERY are to be borne by the customer returning said item/s.

Don’t forget to ask for proof of postage for your records. Please make sure that you obtain proof of posting as PIERRE STATIONERY will not be held responsible for any lost or damaged item and we reserve the right to charge the client for any such lost or damaged item/s.

In the event that a parcel is returned to PIERRE STATIONERY with a return fee and the parcel was shipped to the shipping address given by client, PIERRE STATIONERY reserves the right to forward the parcel return fee on to the client by either deducting the fee from the refund amount or as an extra fee if sending again.

Refunds on delivered goods will be made on balance after VAT, delivery costs, processing fees and any other costs have been deducted.

PAYMENT METHODS

Only Mastercard, Visa or Paypal are accepted as a form of payment through this website.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the PIERRE STATIONERY website. You are responsible for checking the security measures offered by your chosen online payment method.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

COMMENTS AND COMPLAINTS PROCEDURE

Please contact us if you have any comments or complaints on: [email protected]. We will always endeavour to resolve any dispute as swiftly as possible.

PRICING POLICY

All prices are inclusive of VAT at the Maltese rate of 18%. A reduced VAT rate of 5% may apply on certain products as applicable by law.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

PIERRE STATIONERY endeavours to ensure that all merchandise offered on the website is available at the same price as in our shop in Ħamrun. However, from time to time we may offer additional discounts for purchases online from www.pierrestationery.com that do not apply in-store, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within the shop and individual prices may apply.

Any sale offers are subject to availability and may be withdrawn.

PRODUCT AVAILABILITY / INFORMATION

We try our best to feature products on the Pierre Stationery website that are also for sale from our shop in Ħamrun. Once an item is sold out it will be marked accordingly. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

COPYRIGHT POLICY

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the PIERRE STATIONERY website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the PIERRE STATIONERY website.

MEMBER ACCOUNT, PASSWORD AND SECURITY

Registering and using the PIERRE STATIONERY website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. PIERRE STATIONERY cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.

LIABILITY AND INDEMNITY

PIERRE STATIONERY shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if PIERRE STATIONERY has been advised of the possibility of such damages.

The PIERRE STATIONERY website may also contain links to other websites, which are not operated by PIERRE STATIONERY. When you activate any of these you will leave the PIERRE STATIONERY website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website, and/or by registering as a user of any services provided by PIERRE STATIONERY on this website, you agree to our use of your data as set out herein.

When you register and use the PIERRE STATIONERY website you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.

We may use information that you provide or that is obtained by us:
to register you on our website and to administer our website services;
to administer any prize draws or competitions you may enter;
for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer.

We suggest that you subscribe in our newsletter in order for you to be kept informed of our latest special offers, discounts, offers, competitions and so on by email.

We will use internal and external validation and fraud checking systems to verify your identity.

We will not share your data with selected third parties for any purposes.

LINKING TO WEBSITE

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists. To seek permission to establish such links contact: [email protected] and wait for formal permission prior to doing so.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

JURISDICTION

The website is controlled and operated in Malta. Any Terms and Conditions concerning the usage of this website will be governed by the laws of Malta and any dispute concerning use of this website will be determined exclusively by the Maltese Courts.

GENERAL

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

PIERRE STATIONERY reserves the right to amend, remove or vary the services and/or any page of this website at any time and without notice.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and PIERRE STATIONERY. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of PIERRE STATIONERY

to register you on our website and to administer our website services;
to administer any prize draws or competitions you may enter;
for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer.

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